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Download omnipcx management console.Alcatel OmniPCX Office (OHL Driver XML). SMDR/CDR data format and connection settings
Monitor, record and evaluate all employee-customer interactions with call recording, screen capture and real-time listening tools. For contact centers and enterprises in industries that require legal and regulatory compliance, it's critical to record your transactions and interactions in order to demonstrate transparency. This is particularly important in financial services, utilities, healthcare, education, hospitality and public safety organizations.
In addition, supervisors can review recorded calls with agents and use the integrated Quality Monitor module to assess agent performance. Record voice and online interactions between your employees and customers Improve the quality of future customer interactions by identifying coaching opportunities Use dashboards and call recordings to generate detailed reports. Supervisors can monitor calls silently in real time, then run focused coaching sessions with agents.
Recording interactions minimizes disputes, while monitoring can accelerate customer issue resolution. Help your field workers raise their first-time fix rate FTFR by using remote visual assistance. Collect, combine and display business data or contact center statistics in real-time for operational monitoring. Grow your business from anywhere with a complete and easy-to-use cloud business communications solution. Rainbow Edge by Alcatel-Lucent Enterprise provides flexible on-premises private cloud options enabling unified communications and collaborations.
Recreate the physical classroom in cyberspace with real time collaboration that empowers student success. Rainbow business communication solutions offer user friendly collaboration tools from voice to video, that connect people, machines, and processes.
This productivity-boosting application brings you powerful features to help speed up your daily telephony tasks. Centralized voicemail services with message access from email applications, internal and external phones across OmniPCX Enterprise networks.
Wherever you go, take your office with you. Hold business calls, chat and collaborate from any device with this unified communications app. Unsupported Browser Alert: Your current browser is not supported and may not display content correctly. It is recommended you use an up to date version of Chrome, Firefox, or Safari to get the best experience on this site.
The use of session cookies has been disabled in the current browser setting. It is recommended to allow session cookies to get the best experience on this site. Click here for more information. Better performance. Customer satisfaction. Reliable, scalable and cost-effective solution to record and supervise calls. See all assets for this product. Remote visual assistance Help your field workers raise their first-time fix rate FTFR by using remote visual assistance. View Product.
Soft Panel Manager Collect, combine and display business data or contact center statistics in real-time for operational monitoring. Rainbow Office powered by RingCentral Grow your business from anywhere with a complete and easy-to-use cloud business communications solution. Rainbow Edge Rainbow Edge by Alcatel-Lucent Enterprise provides flexible on-premises private cloud options enabling unified communications and collaborations.
Rainbow Classroom Recreate the physical classroom in cyberspace with real time collaboration that empowers student success. Rainbow Rainbow business communication solutions offer user friendly collaboration tools from voice to video, that connect people, machines, and processes. PIMphony This productivity-boosting application brings you powerful features to help speed up your daily telephony tasks. OpenTouch Conversation Wherever you go, take your office with you. See Datasheet. ALE office locations.
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